Frequently asked questions

Online renewal works best when you delete cookies and restart the page. Online renewal will not work:  if there is a fine higher then €7,50 or when materials have been renewed more than 5 times. You can also renew your borrowed materials at the selfservice desk in the library, by phone: (070) 445 7882 or by email: [email protected].

If this is the case, you can become a member of the Library as an external user. The cost for these privileges is €15 a year. More information about this is provided in the Library Regulations. External users cannot make use of the digital library or the computers in the Library.

Students need a HHs student card to request or borrow items from the library’s collections. Staff and external users need a library pas. Staff can make an online request for a library pass.

Send an e-mail to [email protected] that provides a clear description of the problem. If you still have the check-out slip or e-mail confirming the check-out, your name can be removed after the fact as the borrower of these books. The only way to do this is to go in person to the location where you checked out the material and present the check-out confirmation.

All reminders are sent out automatically. In your case, the first reminder was sent before you renewed the item. If in doubt, you can always check the return date for an item at ‘User activities’ in the catalogue. If the lending period isn’t correct here either, you can contact the Library at [email protected] or +31 (0)70 445 7882.

Look around at home to see if you might still have the book and ask classmates or colleagues if they might have the book. If necessary, renew the book so you have extra time to look for it.

Once you’re sure that the library material is actually lost, you can send an e-mail requesting a bill giving the replacement value to [email protected].

Your name is on the blocked list because of one of the following situations.

1. Your fine exceeds €7.50.
2. The return date was longer than 35 days ago.
3. You have a book that has been reserved and you have not returned it by its return date.
4. You received an invoice for not returning the loaned library materials on time. This invoice is sent 70 days after the end of the lending period.

1. Search the shelf and the surrounding shelves
2. Ask at the helpdesk when the book should have been returned; it may be on a library trolley waiting to be returned to its proper place
3. Look around if someone is using it
4. If you really cannot find it anywhere , then please report it missing at the helpdesk

Users may never have more than 10 items on loan, and never more than 7 items from the same category (books, CD-ROMs, or DVDs).

The loan period for books, CD-ROMs and DVDs is three weeks. Items may be renewed up to 5 times, provided they have not been reserved.

Loans can be renewed up to five times for the standard period, unless the items have been reserved by another borrower. During opening hours, renewals can be made in person at the library desk or by phone. Dial +31 (0)70) 445 7882 for the Central Library and location Delft and Zoetermeer or +31 (0)70) 305 2109 for location Zuiderpark Sports Campus. Outside opening hours, renewals can be made by emailing a request to [email protected]. Please remember to include your name and, if you are a student, your student number.

To renew items online, students and staff should go to the HHs catalogue  and click on "User activities". 

Only items on loan can be reserved. To make a reservation, visit the helpdesk in either the Central Library or location Zuiderpark Sports Campus. Unfortunately, we cannot accept reservations by phone or through the Internet. Making a reservation costs € 0.50 per item, payable by campuscard or bank card. You will be sent an email when the item is available for collection. 

Go to Google Play for Android devices or to the App Store for IOS devices.

1. Log in via ‘user activities’
2. Go to ‘manage push notifications’
3. Go to ‘other options’ at the bottom of the page and click on ‘registrations for push notifications’
4. Tick ‘loans’ to be notified by phone two workdays ahead of when the lending period is up

1. Log in via ‘user activities’
2. Go to ‘manage push notifications’
3. Go to ‘other options’ at the bottom of the page and click on ‘registrations for push notifications’
4. Tick ‘reservations’ to get a notification of when the book you reserved can be collected.

While searching, you can put books on your wish list:

1. Enter the title in the search bar (search for books, e-books, periodicals)
2. Click on a title and scroll downward where you will see an option to store that title in your wish list.

Yes. To do this, go to ‘locations’ and select the library. You will then be given its opening hours, address, telephone number, and e-mail address

Click on the ‘library website’ button to get to the home page for the THUAS Library.

By using the ISBN barcode scanner, you can quickly see if a book is in the library collection. Go to ‘Scan ISBN barcode’ and scan the barcode on the back of the book.

No. The app does not have the advanced search and filter options available in the library catalogue. The app gives you a quick way to search for a title or to see/manage your borrowing data.

At present, the links to e-books and e-journals are not available. For this purpose, you’ll have to go to the library catalogue: http://catalogue.hhs.nl/

1. Log in to the app
2. Go to user activities
3. Select items to renew (right side)
4. Scroll down the page and ‘renew selected items’

The items have reached the maximum limit of 5 renewals. Please return the books to the library. If there is no reservation on the books, the books can be borrowed again immediately. Renewing is also not possible if there is a reservation or a fine higher then €7,50.

Go to A-Z databases.
The databases and online sources are divided into domains, subject areas. If a database includes multiple subject areas (it is multidisciplinary), it can be found only under the ‘General’ domain. The complete list can be found under the alphabetical list of databases. Click on the name of a database to open it. Click on the ‘i’ for a short description.

An online source is a source of information accessible via the internet. A database is a computer file containing a large quantity of data arranged in an ordered manner. A database can contain various kinds of information: usually articles taken from e-journals, often e-books or parts of e-books, visual material, statistics, and literature descriptions.
The list of databases and online sources is made up primarily of commercially licensed databases, but there are also some free informative websites (such as Statline and OpenAIRE). Students and staff have access to the content of these databases because the library has paid for the licenses.

You can find an overview of the most relevant databases for your study via this page.

The THUAS library has agreed to licensing terms with the suppliers of most databases in order to make certain content accessible. This means that the supplier has to be able to identify a user as a student or staff member of THUAS. This is accomplished in various ways. The devices that are logged into the campus computer network (on campus or accessible by using EduRoam) get assigned our school’s IP address. This is recognised by the supplier so that logging in from inside the campus environment to access many (but not all) sources is unnecessary. Logging in for access will be required, however, if a THUAS user is off campus (at home, work or an internship address). More detailed information on access and linking to the content is available here.

• The standard procedure for campus PCs and when on the intranet is to log in with a user name: [email protected] (students) or [email protected] (staff).

  For access from home, most databases (such as Academic Search Ultimate) require logging in via EZproxyserver. (Here again, the standard login details are used.)
  On campus, logging in isn’t necessary because the user is automatically recognised.
  These sources can be identified from the prefix in the hyperlink: https://ezproxy.hhs.nl/login?url=

  For some databases (such as Legal Intelligence), logging in goes directly via SURFconext using the standard login details.
  
  Other databases use a mechanism similar to SURFconext, like O'Reilly Safari.

  Certain databases (such as BRISwarenhuis) require logging in via KennisID. This means that the user first has to create a KennisID composed of his/her THUAS e-mail address and a self-selected password. (For more information, refer to the description of the source.)
  
  More information on access and linking to the digital content is available here.

This is not the URL located in the browser’s address bar that you see after clicking on the source!
In the list of databases, hover your mouse over the title of the source but don’t click on it. You will then see the URL for that hyperlink. For home access, copy this URL using the right mouse button.
See also this instruction.

If you’re off campus, you always have to log in. On campus, this varies. If you’re on campus, look at the URL for the hyperlink in the list of databases. Move your mouse over the link below this and click on it. If the URL contains the EZproxyserver prefix, logging in on campus is not required. See also: ‘How do I log in?’

Tip: If you want to take a link to a database, hover your mouse over the source title in the list of databases and copy the URL by using the right mouse button.

For some databases / digital sources / digital tools you can create a personal account to use extra functionalities like alerts, storage etcetera. If you do this, please check the Privacy Policy first, so you know what personal data is stored. It is your own responsibility to share your personal information. The Hague University of Applied Sciences is not liable in the event of data leaks from such databases / digital sources / digital tools.
See also the disclaimer for the THUAS websites.

Unfortunately, it is not possible to provide support for all the browsers and all their versions. You can sometimes run into problems with certain browser versions; if these problems have been reported previously, this is mentioned in the description of the database. Click on the ‘i’ and look at the browsers field. If a certain browser is associated with problems, use another one.

Use the right (and fastest) route for access to the database: go to Library > Search and find and choose A-Z databases. Select the database you want from a certain domain or the total list, and click on the title for access. You then see the login screen needed to identify yourself as a student or staff member. Note bene: in order to link to a database, use the full URL from the list of databases. For linking correctly to the contents of a database see the explanation.

At the top op the databases overview page on the library website is a link to Current news and issues with databases. These can be technical problems related to the database’s supplier, THUAS systems, or reduced accessibility due to technical maintenance activities. If you have any questions, contact the Library.

• Access problems may be related to the browser used. Try with different browsers.
• If something went wrong during an access attempt, you may have to restart the browser after deleting the temporary files. Solution: delete the temporary internet files and cache in your browser’s settings, and restart the browser. See directions for Internet Explorer, Firefox, Chrome and Safari.
• If you are using a VPN, try whether temporarily disabling the VPN is a solution.

Another cause of access problems could be the computer network’s security system. Discuss the problem with the IT staff at your internship or work location.

You can contact us by e-mail, telephone: +31 (0)70 445 7882 or come to the Helpdesk on the ground floor in the Library.

See the movie at “Student” via: Library > Search and find > Theses and publications

There are different ways to do that:

• At more and more faculties in OnStage as an extra HBO Knowledge Bank step.
• Via the digital thesis registration form available from various sources:
  • On the intranet as a shortcut-button HBO Knowledgebase
  • On Library > Search and find > Theses and publications at “student”.

Please take into account: You are responsible yourself for asking permission from your internship company as to whether they would also agree to registering your thesis for inclusion in the HBO Knowledge Base. Announce your intentions regarding this in advance, and also consider making certain details anonymous or leaving out a chapter that includes company-sensitive information if you want to register your thesis for inclusion in the HBO Knowledge Base (the Library has a folder providing tips).

Via the digital thesis registration form:

• On Library > Search and find > Theses and publications at “student”

Please take into account: You are responsible yourself for asking permission from your internship company as to whether they would also agree to registering your thesis for inclusion in the HBO Knowledge Base. Announce your intentions regarding this in advance, and also consider making certain details anonymous or leaving out a chapter that includes company-sensitive information if you want to register your thesis for inclusion in the HBO Knowledge Base (the Library has a folder providing tips).

I cannot download a thesis/publication or I want to have my thesis/publication removed:

• Go to https://www.hbo-kennisbank.nl/pages/frequently-asked-questions

After your thesis has been approved by your lecturer (and also after an Ephorus scan if relevant), you can register your thesis by completing the Thesis Application Form. 

• You are responsible yourself for asking permission from your internship company as to whether they would also agree to registering your thesis for inclusion in the HBO Knowledge Base. Announce your intentions regarding this in advance, and also consider making certain details anonymous or leaving out a chapter that includes company-sensitive information if you want to register your thesis for inclusion in the HBO Knowledge Base (the Library has a folder providing tips). 
• Your degree programme also has to agree (usually requiring a grade of at least 7 out of 10). For most degree programmes, your registration arrives at your degree programme first; if no objections are raised here, it gets sent to the THUAS library where it is then entered as quickly as possible into the HBO Knowledge Base. For certain degree programmes, however, your registration is sent directly to the THUAS library. In this case, the Library checks with your degree programme for its approval. 
• Obviously, you, too, have to agree to the registration of your thesis for inclusion in the HBO Knowledge Base. 

Finally: don’t forget to indicate which Creative Commons user’s copyright license people may use regarding your publication. 

There are different ways to do that:

• For Research Groups there is a project of the University of Applied Sciences Library with R&D (in Dutch “O&O”) to directly assess publications that have been listed on the SharePoint site "Research Groups -> Output Research" for permission to be included in the HBO Knowledge Bank. If necessary, the THUAS Library will contact the first THUAS-author and/or the publisher, e.g. for permission and/or the fulltext publication.
• If you are in a hurry to share your publication via the HBO Kennisbank:
  • Via the Publication Application Form which can also be found via Library > Search and find > Theses and publications at “Researchers, lecturers and Heads of research groups”. The more information you enter, the more easily and more accurate your publication can be found.
  • By sending an email to [email protected] including as much information as possible, with the publicaion as an attachment.

Be sure that any possible publisher will also have te agree to inclusion in the HBO Kennisbank via this “green or gold open access route”. If desired, comments sucha as a reference to the official publisher’s version could also be included.

Finally: don’t forget to indicate which “Creative Commons user’s copyright license” people may use regarding your publication.

The printed periodicals are located on the ground floor of the Library. All the current year’s issues of periodicals are located in the periodical cabinets. The most recent issue can be found on the slanted storage shelf, which can be lifted to access that year’s back issues. Older completed volumes are kept in periodical cassettes that are located somewhat farther away on the ground floor. All the periodicals are alphabetised according to title. You can search for a periodical (not individual articles) using the catalogue.

Yes, they are accessible through the list of ejournals, which you can also consult from home. Go to Library > Search and find > Journals.

BrowZine is a service that lets you browse, read and track academic journals in a beautiful visual display.

Capabilities:

• Browse and read in journals: browse major journals by topic, get a quick overview of the tables of contents and download full articles.
• Stay up to date with My Bookshelf: create your own personal bookshelf with titles you want to follow and receive notifications/alerts when new articles are published.
• Access via different devices: you can easily access via your iOS or Android device and also via your desktop on- and off-campus.
• Save and export articles: To read articles offline, you can download them. The references can be exported to e.g. RefWorks or Zotero.

BrowZine as an app:

1. Download the app
2. Choose 'The Hague University of Applied Sciences' as your institution and log in
3. Enjoy reading

BrowZine on desktop:

1. Go to BrowZine.com
2. Choose 'The Hague University of Applied Sciences' as login
3. Enjoy reading

You can download BrowZine from Apple App Store, Google Play Store or Amazon App Store.

You will receive an alert for the magazines you have placed on your bookshelf. To set up a bookshelf, you must first create a personal account. This is different from logging in to the account of The Hague University of Applied Sciences, as this account is not personal.

If all goes well, you have already logged in to your The Hague University of Applied Sciences account to gain access. Now you can create your personal account so you can set up a bookshelf but also synchronise between different devices. Choose 'Sign up' and choose the e-mail address you want to use and a password.

Yes, you only need your personal account when you want to set up a bookshelf and/or synchronise between devices.

To access the collection of The Hague University of Applied Sciences, you do need to choose The Hague University of Applied Sciences as your institution and log in with your THUAS account.

BrowZine.com (the desktop version) is linked to the e-journals collection and shows all the e-journals we provide access to. However, in the app you will only find academic journals, and also only from publishers whose appropriate metadata shares. Check out the list of all publishers supported in BrowZine here.

Yes, ThirdIron, the creator of BrowZine, does not pass on information about individual users. For more information on their privacy policy, click here.

The library catalogue contains a customized selection of e-books that includes a small percentage of the required literature. See also the E-books page on the library website for an overview of the main publishers and usage options. You can also search for e-books via the E-Publication Finder.

Depending on the e-book’s supplier, you can download the e-book, borrow it, or read it online. Here is a list of options for each supplier.

No, that is not necessary. It is free for employees and students of the HHS.

Yes, but keep in mind that an e-book with a limited number of users cannot be read by a large number of students simultaneously. Consult the overview of usage possibilities on the website to use the correct method for linking.

The options for reading online, printing and downloading to your laptop, e-reader or mobile device can be found in the overview of usage possibilities on the website.

This can vary depending on the supplier. Consult the overview of usage possibilities on the website.

An EBSCO e-book can be borowed for one week.

No, after the loan period you no longer have (offline) access to the e-book. You can borrow the book again.

You can make a reservation for the e-book. To make a reservation you need a My EBSCOhost account. If you don't have one, you can create one via My EBSCOhost account (click at the top on the blue band on “sign in” and then on “create new account”). Once you are logged in you can make a reservation via email. You will receive an email when the e-book becomes available. The e-book will be placed in de Holds-zone of your My EBSCOhost Folder.

Take a look at the usage possibilities per e-book supplier to see how many simultaneous readers are possible.

• In the case of EBSCO e-books, you can see this under the heading “Concurrent User Level”, in the bibliographic description of the e-book.
• Almost all the e-books of Noordhoff publishers offer access to a single user at the same time.

You can download a maximum of seven books simultaneously.

The search results can be limited by clicking on "download available" on the left side of the page.

Yes. All EBSCO e-books are directly accessible in your web browser. Click on the “pdf full text access”, or “PUB with complete text”. To read online you will need a smartphone, laptop or mobile device with an internet connection.

In principle unrestricted as long as you are actively reading. Your session will expire after 30 minutes of inactivity. Online reservations expire after 4 hours.

When you see this button  next to an EBSCO e-book, you can download the book to read offline on your mobile device. As a lot of E-books are secured (DRM), it will not be possible to download immediately. To do this you will need:

1. A My EBSCOhost account: click at the top on the blue band on “sign in” and then on “create new account”.
2. Install Adobe Digital Editions
3. Create an Adobe ID.
4. An app which support Adobe ID, for example BlueFire Reader.

For more information about authorizing the app and the downloading of e-books, see this user guide.

You will need the following:

1. An My EBSCOhost account: Click at the top on the blue band on “sign up” and then on “create new account”.
2. Install Adobe Digital Editions on your computer.
3. Create an Adobe ID.

After installing Adobe Digital Editions and logging in on your My EBSCOhost account, you can use the button  to borrow e-books. Do you wish to download an e-book on to your e-reader? Use an Adobe ID to authorise your computer and e-reader. Please consult the manual for exporting to an e-reader.

NOTE: the e-books of Noordhoff publishers cannot be borrowed (downloaded).

A maximum of 100 pages of an e-book can be saved for printing or emailing as a PDF file from the “full text viewer” of the e-book. The number of pages can vary, depending on the publisher of the e-book. Click on the manual how to save e-book pages as PDF. The PDF is for personal use and may not be distributed to third parties. Would you like to bring the e-book to someone’s attention, please use the “share” option.

Do not use the link above in the address bar. To link in the correct manner, follow the steps:

1. Click on the title of the e-book to go to a detailed view.
2. Click in the right column on 
3. Copy the special URL which will appear in the permalink address bar.

WARNING:

Books with a restricted number of users cannot be accessed by a large number of students simultaneously. All Dutch e-books by publisher Noordhoff  have this restriction. 

You can log in via Information literacy skills → ILS Curriculum - Training activities. Take a look at the login procedure for the Bibits and Hit library training activities.

Go to Information literacy skills curriculum – Training activities.

Yes, the test can be retaken. Go to Information literacy skills curriculum – Training activities to retake the Bibits or HIT library instruction test.

Your results will be sent to your department.

You can review your test results (status passed or failed and percentage) by logging in via Information literacy skills → ILS curriculum - Training activities (Bibits/HIT). When your test results are no longer available (results older than 2018/2019), you can contact Hamida Rodjan.

The group code is HHSreference.

No, you can create both a personal account and a shared account (eg for a project).

For degree programmes given in Dutch, students can use De APA-richtlijnen uitgelegd, een praktische handleiding voor bronvermelding in het hoger onderwijs. This publication is available in the Library, can be downloaded at no cost from auteursrechten.nl and can be purchased as a hard copy in a ring binder via Studystore.

Students enrolled in a degree programme given in English can simply use the official Publication Manual of the American Psychological Association. Copies of this manual are available in the Library. Lots of information and examples are also available at apastyle.org and blog.apastyle.org. A more detailed summary about the APA and how to use it with different publications can be found through the website Supersummary – Academic Citation Resource Guide

search.creativecommons.org is a site that provides access to search engines leading to visual material free of copyrights (examples: ClipSafari, Pixabay and Wikimedia Commons). Or take a look at the extensive selection of photo material on the web.

For degree programmes given in Dutch, students can use De APA-richtlijnen uitgelegd, een praktische handleiding voor bronvermelding in het hoger onderwijs. This publication is available in the Library, can be downloaded at no cost from auteursrechten.nl and can be purchased as a hard copy in a ring binder via Studystore.

Students enrolled in a degree programme given in English can simply use the official Publication Manual of the American Psychological Association. Copies of this manual are available in the Library. Lots of information and examples are also available at apastyle.org and blog.apastyle.org.

The basic concepts are explained at auteursrechten.nl. This site also contains a list of frequently asked questions for use by students, lecturers and researchers. The questions address the use of copyrighted material as well as issues you could be confronted with as an author yourself. The ‘tools’ heading provides rules of thumb regarding specific copyright issues such as e-readers, web lectures, presentations, open access, and audiovisual material.

See the manual that describes how to do this.

If you intend to use ChatGPT as a student, please be aware that:

• According to the PER (article 8.1) unauthorised use of ChatGPT is an irregularity (fraud and/or plagiarism).
• The information given by ChatGPT is not always correct and ChatGPT does not reference the sources used, so you cannot check them. And if you ask ChatGPT for a source list, the sources usually do not exist or if they do exist the content of the source does nog match your search query.
• Formulation and language skills can be a learning outcome and assessment criterion, when using ChatGPT a teacher can no longer properly assess your knowledge and skills.
• Everything you share with ChatGPT will be stored. It is therefore important not to share any (privacy) sensitive information. 

Because your assessing teacher has to make an assessment of your student product, it is therefore advisable to discuss the intended use of ChatGPT with this teacher. It is of course also possible that the teacher wants you to use ChatGPT precisely for creating an assignment.

How to report the use of ChatGPT according to APA can be found here: How to cite ChatGPT (apa.org). 

Besides ChatGPT, there are other AI tools that generate content: Stable Diffision generates images, Midjourney creates logos, Bhuman generates personalized videos, Soundraw for creating music, etc. With all these tools, it is mostly unclear what the copyright situation is. And therefore you are at risk of committing fraud when using them, as described in article 8.1 of the PER.

It may not be necessary at all to use AI tools for audiovisual content. Look here for traditional alternatives where copyright is properly regulated.

Still want to use these AI tools? Carefully read the terms of use on the tool's site, verify authorised use by searching the name of the tool in combination with copyright in search engines or the news database Nexis Uni.  Many lawsuits are currently taking place worldwide seeking to clarify the use of these tools and are being discussed in various media. And always first discuss your intended use of the AI tool with the teacher who will assess your student product.